QTIX is a ticketing service owned and run by the Queensland Performing Arts Trust (ABN 13 967 128). References in this policy to ‘QTIX’ ‘we’, ‘us’ and ‘our’ shall be taken to mean the Queensland Performing Arts Trust trading as QTIX.
We act as the ticketing agent for various clients (QTIX Clients), which include companies providing performances and venues hosting events for which you have purchased a ticket.
We respect the privacy of personal information you may provide to us.
The way we manage your personal information is governed by Information Privacy Act 2009 (Qld) (Act) and the Information Privacy Principles (IPPs) established under the Act.
2.1 What kind of personal information do we collect?
The types of personal information we may collect include:
2.2 Reasons for collecting your personal information
We collect your personal information to enable us to provide you with the products, services and information you request. In particular, we may collect your personal information to:
In certain circumstances, we may also collect personal information about you in the course of combining and analysing different data sets which, in and of themselves, may not contain personal information.
If you do not provide us with your personal information, it is generally not possible for us or the QTIX Client to provide you with the products or services you have requested (for example, for us to issue you tickets to events). Where it is lawful and practical to do so, we may allow you to deal with us anonymously.
2.3 How do we collect personal information
Wherever possible, we always try to collect personal information directly from you - for example, when you:
We may also obtain your personal information from third parties we deal with, such as:
We may also collect personal information from third parties you refer to us. If we do so, we will assume, and you will ensure, that you have made that third party aware of the referral and the purpose(s) of the collection, use and disclosure of the relevant personal information. When you communicate with QTIX through social media sites or using applications provided by third parties (such as via your smart phone), we may collect your personal information from that communication. We assume that you have informed yourself of the ways in which such sites or applications can collect and disclose your personal information, and that you otherwise consent to the collection, use and disclosure of your personal information by such sites or applications (including disclosure to, and collection by, QTIX).
3.1 QTIX Clients
We will disclose your personal information to the QTIX Client for whom we act and who is putting on the performance or hosting the event you will attend. QTIX Clients will process your personal information in accordance with their own privacy policies, including for the purposes of providing the event to you and to provide marketing materials to you where you have provided consent to receive such materials
3.2 Other parties to whom we may disclose your personal information
in addition to disclosing your personal information to QTIX clients as set out in 3.1 above, we may disclose your personal information to:
The above entities may in turn disclose your personal information to any other entities as described in their privacy policies or statements.
QTIX is currently transitioning to a new ticketing software platform. The old platform will remain in place during the transition. The old QTIX database containing your and other customers’ details is a shared database. The majority of QTIX Clients have the ability to access the old database to varying degrees The majority of QTIX Clients have access for the purpose of ticketing, however, some QTIX Clients (who are either performing arts companies, government-related entities or other not for profit venues or event providers) will have access for the purposes of marketing, fundraising and customer relationship management. All QTIX Clients with access to the database are able to view your name and contact details (e.g. address, email and phone numbers) when those details are given to QTIX and entered on the database, however, all QTIX Clients are bound to only use the database for authorised purposes and at all times are answerable to QTIX in respect of their use of the database. The new QTIX database does not include the same level of shared access across QTIX Clients.
3.3 Direct marketing, subscriptions and disclosure to third parties
We may also use your personal information to provide you with information about our products and services. By applying to become a QTIX email subscriber (including QTIX Newsletters and Event Emails, QTIX Box Office), you are taken to have consented to us sending you the requested newsletters and information, and also other information about upcoming events and other products and services offered by QTIX and its QTIX Clients. In addition, when you create an account with us, and during many ticket transactions, we will also ask you whether you would like to receive news and offers from us and our QTIX Clients. If you answer "Yes" to receiving information from us and our QTIX Clients - you agree that QTIX Clients associated with any events you attend with QTIX tickets may send you marketing emails and other marketing communications. As and when you purchase more tickets through QTIX for events provided by more QTIX Clients, any previously provided marketing permissions will apply to benefit additional QTIX Clients, unless changed by you.
Stopping marketing and promotional material from QTIX
You may change your decision at any time in the future by contacting us (details below) or by changing your preferences in your online account. If you tell us you no longer wish to receive marketing or promotional material from us, we will not send you any such material. If you change your mind in the future and wish to receive marketing or promotional material from us, please contact us. You can opt-out of customised and targeted advertising we may direct via social media sites (e.g. Facebook) by using one of many online tools such as http://www.aboutads.info/choices. If you opt-out of our marketing activities, we will still continue to send you required service related emails, such as booking confirmation emails and tickets.Stopping marketing and promotional material from QTIX Clients
QTIX will take precautions to safeguard your personal information from loss, misuse, unauthorised access, modification or disclosure.As a general rule, we store your personal information in our electronic databases. From time to time, QTIX may engage service providers to store personal information (e.g. our new ticketing software provider). Such service providers could have servers located overseas. This means that personal information may sometimes be sent overseas for storage, for example in the United Kingdom and United States of America (USA). Our new ticketing provider stores ticketing information in the USA. We take reasonable steps to ensure that our service providers are carefully chosen and have policies, procedures and systems in place to keep personal information secure.When your personal information is no longer required and if permitted by law, we will destroy or delete it from our systems in a secure manner. However, we may be required by law to retain certain information - for example, under the Public Records Act 2002 (Qld).If we or our QTIX Client are required by law to collect your personal information, we will store and delete that information in compliance with that law.
If you wish to have access to any documents held by us which contain your personal information, please contact us (details below). Please note that we may ask you to make your request in writing and provide us with evidence of your identity (for example, we may ask you to provide us with photo identification, such as a copy of your current driver's licence or passport).Please also note that under some circumstances under the Act or other legislation, we may not be able to provide you with the access you have requested.To effectively conduct our business with you, it is important that the personal information we hold about you is complete, accurate and current. At any time while we hold your personal information, we may ask you to tell us of any changes to your personal information. Alternatively, if you are aware that the personal information we hold needs to be corrected or updated, please contact us (details below). Under certain circumstances in the Act, we may not be required to correct your personal information. Also, we may not be able to require third parties or our business partners to provide you with access to the personal information they hold about you. If we decide not to provide you with access to or correct your personal information, we will give you reasons for our decision.
Using our website
Site visit information
Links to third party websites
QTIX will only transfer your personal information to an entity outside of Australia if:
If you have a complaint about how we handled your personal information, please contact us (details below). Please note that we will ask you to lodge your complaint in writing.We will: